Data Protection Policy – Respawn Review

1. Introduction

At Respawn Review, we understand that your personal data is valuable and that protecting it is essential. Whether you are purchasing video games, joining online tournaments, participating in community events, or using our digital platforms, we are committed to safeguarding your information. This Data Protection Policy describes how we collect, process, store, and protect your personal data, as well as your rights regarding this information. By engaging with our services, you agree to this policy.

2. Scope

This policy applies to all personal data collected through our physical stores, websites, gaming platforms, customer service channels, and events. It covers interactions with customers, online users, and community members who engage with Respawn Review.

3. Data We Collect

• Contact Information: full name, address, phone number, and email.
• Account Details: username, password, and security settings for gaming profiles.
• Payment Information: details of transactions, billing address, and payment method (processed securely through certified providers; we do not store full credit card details).
• Gameplay Data: in-game achievements, statistics, preferences, and progress records.
• Event Participation Data: tournament sign-ups, results, and attendance records.
• Device Information: IP address, device type, operating system, and technical identifiers.
• Communication Records: emails, chat messages, support requests, and feedback forms.
• Marketing Preferences: opt-ins or opt-outs for promotional content.

We do not knowingly collect sensitive personal data unless it is strictly necessary and you provide explicit consent.

4. How We Use Your Data

• Order Processing: completing purchases, delivering games or merchandise, and handling returns.
• Account Management: setting up, maintaining, and securing user accounts.
• Gaming Services: enabling gameplay features, saving progress, and recording achievements.
• Event Organization: managing tournament registrations, score tracking, and award distribution.
• Customer Support: responding to inquiries, technical issues, and complaints.
• Marketing Communication: sending updates, offers, and event invitations where consent is given.
• Improvement of Services: analyzing trends, gameplay statistics, and user feedback to improve our offerings.
• Legal Compliance: meeting regulatory obligations such as tax and anti-fraud requirements.

5. Legal Basis for Processing

• Contractual Necessity: to deliver the products and services you have requested.
• Legitimate Interests: to improve our services, protect security, and support customer relationships.
• Consent: for marketing communications and optional activities.
• Legal Obligations: to comply with applicable laws and regulations.

6. Data Retention

Your personal data will be retained only for as long as necessary to fulfill the purposes described in this policy. After the retention period, your data will be securely deleted or anonymized unless required to be kept for legal reasons.

7. Data Sharing

• Service Providers: payment processors, delivery companies, and technical support providers.
• Gaming Platform Partners: to enable cross-platform gameplay or events.
• Event Organizers: when collaborating with partners for tournaments or gaming conventions.
• Legal Authorities: if required by law or for enforcement of rights.

All partners and service providers must follow strict data protection standards.

8. Security Measures

• Encrypted communications and secure payment processing.
• Restricted access to personal information.
• Regular security testing and system monitoring.
• Staff training on data protection best practices.

9. International Transfers

If your data is transferred outside your country, we ensure safeguards are in place to maintain its protection, including contractual commitments and secure transmission protocols.

10. Your Rights

• Access: obtain a copy of your personal data.
• Correction: update inaccurate or incomplete information.
• Deletion: request removal of your personal data, subject to legal obligations.
• Restriction: limit certain types of data processing.
• Objection: stop processing for direct marketing purposes.
• Portability: receive your data in a machine-readable format for transfer to another provider.

11. Children’s Data

Our video game services are intended primarily for players above the minimum legal age for data processing in their jurisdiction. We do not knowingly collect personal data from younger individuals without parental consent.

12. Changes to the Policy

We may update this Data Protection Policy to reflect changes in technology, legal requirements, or business operations. The updated version will be made available through our official channels.

13. Contact Information

For any questions, concerns, or to exercise your rights, please contact our Data Protection Officer or customer support team through the official contact methods provided by Respawn Review.