Refund Policy – Respawn Review

At Respawn Review, we are committed to providing immersive and enjoyable video game experiences. While we carefully curate our titles to meet high standards, we understand that there may be times when a purchase does not meet your expectations. This Refund Policy outlines the conditions under which refunds may be requested, the process for submitting a request, and the situations where refunds may not be possible.

By purchasing from Respawn Review, you agree to comply with the terms described below.

1. Refund Request Timeframe

You may request a refund within 14 calendar days of purchase. Refunds are not generally available after this period unless required by law or under exceptional circumstances, such as technical defects that prevent the game from functioning as intended.

2. Eligibility for Refund

• Digital copies: Must not have been downloaded or accessed beyond an initial installation or launch.
• Physical copies: Must be returned in original packaging, sealed, and in resalable condition. Opened items will be considered only if defective.
• Collector’s editions: Must include all items (game, extras, manuals, codes) in unused condition.
• Refund requests must be submitted within the 14-day period from purchase.
• A valid proof of purchase, such as a receipt or order confirmation, is required.

3. Non-Refundable Purchases

• Digital games that have been played for more than 2 hours.
• Downloadable content (DLC), expansion packs, or season passes once activated.
• In-game purchases, virtual currency, or consumable items after delivery.
• Promotional, discounted, or clearance items marked as non-refundable.
• Game activation keys that have been redeemed.

4. Defective Products and Technical Issues

If your video game has a defect, such as corrupted files, missing content, or inability to launch:

• Contact our support team within 7 days of discovering the issue.
• Provide details, including screenshots or error messages, to help us diagnose the problem.
• We may attempt to resolve the issue before issuing a refund. If resolution is not possible, a refund will be processed.

5. Pre-Orders

Refunds for pre-orders can be requested any time before the game’s official release date. After release, the standard 14-day refund window applies, and eligibility will depend on usage and activation status.

6. Bundled Purchases

• A refund may be issued only if all items in the bundle are returned or unactivated.
• Partial refunds for individual items from a bundle will not be provided unless legally required.

7. Physical Game Returns

• Products must be returned in their original condition, including discs, cases, manuals, and promotional materials.
• You are responsible for return shipping costs unless the item is defective or incorrect.
• We recommend using a trackable shipping service to ensure the safe return of items.

8. Subscription and Online Service Refunds

• Refunds are available within 14 days of purchase if the service has not been used.
• Once any online feature has been accessed, the subscription is considered active and non-refundable.

9. Accidental Purchases

• Contact our team immediately, ideally within 24 hours.
• If the product has not been activated or downloaded, a full refund will be issued.

10. Refund Processing

• Refunds will be issued to the original payment method within 7–10 business days once approved.
• Processing times may vary depending on your bank or payment provider.
• If a refund cannot be processed to the original payment method, store credit may be offered.

11. Abuse of Refund Policy

• The same account repeatedly requesting refunds without valid reasons.
• Evidence of fraudulent activity or intentional misuse of the policy.
• The returned product is missing essential components or has been deliberately damaged.

12. Legal Rights

This Refund Policy does not limit your statutory rights under applicable consumer laws. In regions where consumer protection laws provide longer return periods or additional guarantees, we will comply fully with those requirements.

13. Contact Information

For refund-related questions or requests, please reach out to our customer support team with your purchase details and reason for the request. Our goal is to handle your request quickly and fairly so you can enjoy a positive gaming experience with us in the future.